Privacy Policy

At LOOMI, your privacy matters. We’re committed to protecting your personal data and being transparent about how it’s used.

What We Collect
When you visit our site or place an order, we may collect information like your name, email address, shipping and billing address, phone number, payment details, and order history. We also collect technical data like your IP address, browser type, time zone, and cookies to help us improve your experience.

How We Use Your Data
We use your information to process orders, provide customer support, deliver products, and improve our services. If you’ve opted in, we may also send occasional marketing emails or updates. Your data is never sold or shared for third-party advertising.

Who We Share It With
We work with trusted partners who help us operate our store — including Shopify (our website platform), payment gateways, shipping providers, and analytics tools. These partners only access your data to perform essential services and are committed to keeping it secure.

Your Rights
If you’re based in the EU or UK, you have rights under data protection laws. You can request access to your data, ask for corrections or deletion, object to processing, or withdraw consent at any time. To exercise any of these rights, email support@loomihq.com.

Cookies
We use cookies to power our website, understand how visitors use it, and improve your experience. You can control or disable cookies through your browser settings.

Data Retention
We retain your information only as long as necessary to fulfil your order, meet legal requirements, and improve our services.

Policy Updates
This policy may change from time to time. The latest version will always be available on our website.

Contact Us
Have questions about your data? Get in touch at support@loomihq.com